Contractor Tips Blog


Choosing a Home Alarm Monitoring Service

Posted in Home Security

Your choice of a home alarm monitoring service is a very important decision that should not be taken lightly.  Many people make the mistake of choosing a home alarm monitoring service based on price alone, but there are many considerations that are much more important than price.   No matter how inexpensive the monitoring service is, it’s not worth a dime if it does not provide the protection you need.

First, you should ensure that the monitoring service offers the type of monitoring you need.   Most monitoring services offer standard monitoring using a standard phone line, but not all offer cellular monitoring.  

Next, make sure that the monitoring service is UL approved.  There are no laws regulating monitoring services so independent organizations provide approvals or certifications that a monitoring service meets certain standards.  UL approval is one of the highest standards in the industry for alarm monitoring services.  Alarm monitoring services that are UL approved have to meet strict guidelines and undergo regular inspections to ensure they provide the highest quality of alarm monitoring.

Some alarm monitoring services have additional certifications such as the CSAA Five Diamond Certification.  To earn this certification, an alarm monitoring service has to meet additional standards beyond their UL approval.

Finally, check with the Better Business Bureau and online ratings websites to see if any complaints have been registered against the company.  Keep in mind that anyone can post a complaint, including an unscrupulous competitor or vindictive customer.  A few isolated complaints may not mean anything, but if you see a pattern of complaints or bad ratings, you may be better off with a different monitoring service.

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